The garden waste service is now closed to new customers. Subscriptions for next year will recommence in February 2025.
It is an opt-in, chargeable service to have household garden waste collected from your home using a brown 240 litre or 140 litre wheeled bin. If you are a new subscriber your bin will be delivered to you when you subscribe to the service.
Collections are carried out every two weeks except during Christmas and New Year when the service is suspended, totalling 25 collections per year. Subscriptions commence either on the 1st April each year, or on the date of payment if this is later, and end on the 31st March in the succeeding year.
There is no charge to supply a bin and prices will be adjusted for part-year subscriptions. Terms and conditions can be viewed below:
We aim to process all subscriptions within 15 working days. Once we have received your payment we will send you a confirmation letter and a sticker for your bin. We will only collect from garden waste bins issued by Havant Borough Council with a valid subscription and sticker visible on the bin.
You may cancel the service at any time, however a refund will only be given if you cancel within 10 working days of making payment.
You can check your collection calendar on our Where I Live page here. Dates may change over Christmas and New Year and will be published a few weeks before. There are no planned changes in collection dates for other public holidays in 2024/25.
My bin wasn’t collected, what should I do?
Your bin should be presented by 7am on the collection day and accessible by our crews. We will only empty it if:
If your bin has been missed, please report this to us by completing our contact us form. Missed bins must be reported by 4pm on the next working day after your scheduled collection.
I’ve let my licence lapse what do I do?
If you do not have a current subscription then you bin will not be emptied, please sign up as a new subscriber and we will issue with a subscription sticker within two weeks.
Can I have more than one garden waste bin?
Yes, you can subscribe for up to three bins at a property.
Where will my garden waste bin be delivered?
Your garden waste bin will be delivered to the boundary to your property. Please be advised we cannot take special location requests for delivery.
How long will it take for my bin to be delivered?
If you are a new garden waste subscriber, you will need to subscribe by the 15th March 2024 to ensure your bin is delivered in time for the service to commence on the 1st April 2024. If you subscribe after this date, please allow up to 15 working days for your bin to be delivered.
If I sign up do I own the bin?
No, the charge is for the collection of the waste, not the purchase of the new wheeled bin. The bin remains the property of the council.
Can I have an assisted collection for the garden waste collection service?
If you sign up to the new service and you already have an authorised assisted collection, where the bin is pulled out and returned for you, this will continue.
My garden waste bin is damaged or broken – how do I receive a new one?
The wheeled bin remains the property of Havant Borough Council and a charge may be applied for replacement and exchange of bins.
What happens if I move house?
If the subscriber moves property within the Borough, the subscription can be transferred to the new property. It is the householder’s responsibility to move the bin(s) to the new property. A subscription cannot be terminated within the year, collections will continue until the end of the current subscription period. If the current subscriber leaves the property, then the new occupier must apply for a new subscription for subsequent years. The subscriber must contact customer services to advise of the change of address on 023 9244 6019 Subscriber needs to contact customer services to let them know about the address change to ensure Bartec is up-to-date.
How should I put the sticker on the bin?
Please place the sticker on the top of the bin with your house name or number clearly displayed so we can identify which bin is included within this scheme. The service runs on a fortnightly basis, but this may not be the same day as your waste and recycling collections.
What happens if I haven’t received my garden waste license sticker?
Please contact customer services on 023 9244 6019 to confirm that you have a valid licence. If your licence is confirmed, you will receive your sticker in the post.
Why do I need a subscription sticker?
This helps to ensure that we only collect bins with a valid subscription. The first line of your address is printed on the sticker, helping to ensure that your bin is not lost or swapped with neighbours. We will only collect from garden waste bins issued by Havant Borough Council with a with a valid subscription and sticker visible on the bin.
What can I recycle in my garden waste bin?
Any biodegradable waste from gardening activities at the property, including grass cuttings, hedge cuttings, small branches, leaves, weeds, real Christmas trees (cut down to fit within the bin), prunings, waste fruit and vegetables grown directly within the property’s garden.
What can’t I recycle in my garden waste bin?
Soil, concrete, rubble, treated wood, vegetable peelings, food scraps, coal, ash, animal waste, commercial waste, general household waste and any other waste which is not household garden waste. Waste must not be put in plastic, biodegradable or compostable sacks. The bin will not be collected if it contains incorrect items. Please remove these items and re-present the bin on your next scheduled collection day.
What happens to my garden waste recycling?
The garden waste we collect is taken to composting sites across Hampshire and is processed into a range of composts and soil conditioners, which are used in local parks and formal gardens. Composting Garden waste helps to tackle climate change and improves local soils, making it one of the easiest ways to play your part in improving our environment.