Our strategies, plans and policies shape the way we deliver and improve services.
Read our key strategies, including the Corporate Strategy.
This page contains links to our policies, grouped by topic area.
Equality Policy (last updated 2023)
Safeguarding Policy (last updated 2024)
Health and Safety Policy (last updated 2023)
Complaints Policy (last updated 2025)
Persistent and Vexatious Complaints Policy (last updated 2025)
Access to Information Policy (last updated 2023)
Data Protection Policy (last updated 2019)
Information Governance Policy, Strategy and Framework (last updated 2019)
Records Retention & Disposal Policy (last updated 2025)
Anti Bribery Policy (last updated 2023)
Anti-Fraud and -Corruption Policy (last updated 2023)
Anti Money Laundering Policy (last updated 2023)
Whistleblowing Policy (last updated 2025)
Corporate Debt Management Policy (last updated 2024)
Corporate Governance and Risk Policy (last updated 2025)
Environmental Health and Licensing Enforcement Policy (last updated 2024)
Planning Enforcement Policy (last updated 2024)
CCTV and Surveillance Camera Policy (last updated 2025)
Corporate Surveillance Policy (last updated 2025)
Hackney Carriage and Private Hire Licensing Policy (last updated 2023)
Street Trading Policy (last updated 2023)
Statement of Licensing Policy, Licensing Act 2003 (last updated 2023)
Statement of Principles, Gambling Act 2005 (last updated 2023)
Animal Welfare and Licensing Policy (last updated 2025)
Statutory Notice Fee Policy (last updated 2024)
Statutory Nuisance (not noise) Enforcement Policy (last updated 2024)
The Redress Scheme Statement of Principle (last updated 2024)
The Electrical Safety Standards in the Private Sector (England) Regulations 2020 Policy (last updated 2023)
Electrical Safety Statement of Principle
Smoke and Carbon Monoxide Alarm Statement of Principles for Determining Fixed Penalty Notice (last updated 2024)